In the course of my employment in a customer contact center, I also did a study on the factors or attributes of productive agents working in the chat-based customer contact center. A separate Six Sigma Project was also deployed in support of increasing their productivity. Please refer to the attachment.
**Note: For security reasons, name of the company is withheld intentionally.
Filed under: six sigma | Tagged: agent attribute, customer contact center, hypothesis test, productivity, regression model, six sigma
