In the course of my employment in a customer contact center, I also did a study on the factors or attributes of productive agents working in the chat-based customer contact center. A separate Six Sigma Project was also deployed in support of increasing their productivity. Please refer to the attachment.
**Note: For security [...]
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Six Sigma Basics 1 for Beginners – P1,500/day per person
This whole day seminar will cover the basic quality tools and introduction to the methodology of Six Sigma.
Does not require statistical software, only calculator and paper. Light discussion of statistical concepts.
Six Sigma Strategic Deployment for Managers – P2,000/day per person
This whole day seminar will cover the [...]
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This is the generic training curriculum. Total training hours is 40 hours = 1,500/day per person X 5 days
= 7,500.00 per person
This curriculum is customizable according to the field of application and training need.
You may also decide to take only a portion. This training includes hands on statistics computation with MINITAB.
For details pls contact [...]
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Some words on how Six Sigma solves agent attrition in BPO.
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Pioneered at Motorola in the mid-1980s, Six Sigma was initially targeted to quantify the defects occurred during manufacturing processes, and to reduce those defects to a very small level. Motorola claimed to have saved several million dollars. Another very popular success was at GE. Six Sigma contributed over US $ 300 million to GE’s 1997 [...]
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My Resume 2008
External Six Sigma trainings costs as follows:
Green Belt (40hours, 5 days) – 200~250 thousand pesos
Black Belt (80 hours, 10 days) – 500 thousand pesos
Lightspeed Learning Training fee – 1,500 Pesos/day per person (Introductory Discount)
More details to follow. You may post your queries here if interested
Contact me:
Jeremy Jay Lim,
Black Belt Certified
0906-4567834
Filed under: BPM, six sigma | Tagged: 6 Sigma, Black Belt, continuous improvement, Green Belt, six sigma | 2 Comments »
